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SHIPPING & RETURNS

SHIPPING POLICY

Shipping is free with a $75 purchase. Orders below $75 are based on the size and  weight of the item. We will send you an email with tracking information after your order leaves our shop.


We use USPS for all our USA domestic shipping and the estimated arrival is within 5-8 business days

RETURN & EXCHANGE POLICY

Your 100% satisfaction is guaranteed on any product you buy from us. Artesana Love will gladly accept unworn, unwashed, or defective merchandise for refund or exchange when items are returned within 30 days (with tags attached) Your refund for the returned merchandise will be credited back to the original order payment method. Gift returns are credited to a gift card. If you find that you need to return your item, please contact us directly at ArtesanaReturns@gmail.com for assistance.


Any taxes charged will be refunded according to state laws. Please note that original shipping charges are not refundable. Additional shipping charges will not be applied on any exchange order if the merchandise is of equal or lesser value. If the item being returned was a gift, a store credit will be issued. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. Please remember it can take some time for your bank or credit card company to process and post the refund.

CANCELLATION

You may cancel your order at any time prior to shipping by contacting us. If you need to cancel an order, please contact us as soon as possible at ArtesanaReturns@gmail.com If your order has already shipped, then we will be unable to cancel the order and will need to treat the order as a return. However, if the order has not yet shipped, we will be happy to assist you with this request. 

DAMAGES OR ISSUES

We ask that our customers notify us of items that arrive damaged, are defective, or incorrect within 14 days of the receipt on the package. Please email us at ArtesanaReturns@gmail.com. If the item/items are still in stock, we will ship a replacement or a refund will be issued in the original form of payment. 

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